Grizzly Trucks wants you to be completely satisfied with your purchase. If you are not pleased with the merchandise that you receive, or you have simply changed your mind, we will provide you with a refund within 7 days of the date of purchase.
Please take a few minutes to read the following guidelines and instructions.
YOU MUST CALL TO MAKE ARRANGEMENTS FOR RETURN
- The name the merchandise was purchased under must be written clearly on the Package/Label.
- Tires must not be driven on or mounted.
- Wheels must not have been driven on or mounted or test-fitted on the vehicle.
- All merchandise must be properly packaged.
- For your protection, it is recommended that the merchandise be insured during shipping.
- If Product is damaged during Shipping. Claim must be made by the consignee with the Shipping Company. Grizzly Trucks is not responsible for Shipping Damage.
- Please make sure the return address is clearly written on the package and the label.
TIRES, WHEELS, AND PACKAGES
- Secure any loose materials such as center caps, lug nuts/bolts and valve stems in a separate package.
- Wheels must have a foam sheet pad protecting the face of the wheel from any cardboard chafing.
- Any Styrofoam packing material received with the shipment must be reused in the same way.
- Please remove any staples that may damage product during shipping.
- Each package must be clearly labeled with the address for Grizzly Trucks as well as your address. We will specify the correct Distribution Center to return your merchandise to, relative to your location.
- In the case of returning a tire/wheel package, please use a high strength tape in place of nylon bands.
- Products that are special ordered from the manufacturers upon receiving Customer’s orders do not qualify for a Return.
- Secure any loose items to ensure all items all returned.
- If available, original packaging should be used during shipping.
- Place label on package so it can be clearly seen for return.
- Once the product is received, we will issue agreed upon refund amount.
- Tires – Credit less all freight charges.
- Wheels – Credit less all freight charges.
- Tire/Wheel Packages – All Final Sales. No Refunds or Returns on Packages.
FULL CREDIT WILL BE ISSUED
- The wrong merchandise is shipped.
- The merchandise is defective.
- The merchandise does not properly fit your vehicle and Grizzly Trucks approved fitment.
RETURNS WILL BE REFUSED OR FULL CREDIT WILL NOT BE ISSUED DUE TO IMPROPER PACKAGING
If the packages are not treated gently during shipment and without the proper packaging, the products can become damaged. It is the customers’ responsibility to make sure the wheels and tires are protected. Under no circumstance will Grizzly Trucks accept a return of product that is damaged due to the negligence of the customer. Remember, the products are still your property until Grizzly Trucks receives them back.